TERMS & CONDITIONS

 

TERMS OF USE

 

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

 

 

EXCHANGE POLICY

 

Returns, refunds and/or cancellations are not currently allowed for online purchases.

 

All exchanges must be authorized by us before sending merchandise back. Simply contact our Customer Support team by emailing info@ouraera.com within 14 days of the order's delivery date. Underwear, swimwear, and merchandise marked final sale or made to order cannot be exchanged or returned.

 

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags.

 

Original shipping fees are not refundable, however a shipping label will be provided for domestic orders to return the merchandise. Only one prepaid shipping label will be provided per domestic order.

 

SHIPPING

 

After receiving the merchandise, we require up to 5 business days to process the exchange. Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of AERA.

 

You will receive tracking information once it becomes available. Please allow a few days for the tracking number to become active, so you can accurately track your package.

 

Please allow 7 - 10 business days for domestic orders.

Please allow 10 - 21 business days for international orders.

 

All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process.

 

Please Note: If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, AERA will not provide any form of refund nor reship the order.